Saturday, May 25, 2013

Gygax found!

In my last post I lamented the fact that nobody had heard anything about the publication schedule for Gygax magazine. I finally got an email from them saying that the information about the publication schedule was on their Facebook page. So, I went and looked it up. Here's what they say:

RELEASE DATES!
Hi everyone, Jayson here. I know everyone's been looking forward to hearing when our next issues are coming out. Issue 1 was our pilot issue, a chance for us to get processes in place and work out the kinks that come with a new magazine.
From issue 2 on out, we'll be on a regular 3-month schedule. Here it is:
Issue 2 - Wednesday, July 31Issue 3 - Wednesday, October 30Issue 4 - Wednesday, January 29
Issue 5 - Wednesday, April 30

(Those are the dates that the magazine will be arriving for subscribers, as well as available online through Paizo and Noble Knight. Distributors get the magazines on that day, so it will take a little bit to get onto store shelves)

I also want to say thank you to everyone who's been an early supporter through their subscriptions, and announce that everyone who bought a four-issue subscription will be getting a bonus extension, so your subscription will go through issue FIVE.

We know some problems happened with this first issue and people are eager to get issue 2, so consider this extra issue an apology and thank you for believing in us. We can't wait for you to see the second issue at the end of July, I really think you're going to like it.
Issue 5 - Wednesday, April 30
(Those are the dates that the magazine will be arriving for subscribers, as well as available online through Paizo and Noble Knight. Distributors get the magazines on that day, so it will take a little bit to get onto store shelves)
I also want to say thank you to everyone who's been an early supporter through their subscriptions, and announce that everyone who bought a four-issue subscription will be getting a bonus extension, so your subscription will go through issue FIVE.
We know some problems happened with this first issue and people are eager to get issue 2, so consider this extra issue an apology and thank you for believing in us. We can't wait for you to see the second issue at the end of July, I really think you're going to like it.

That gives us all the information we need, but I still have a couple problems with the magazine and the company behind it.

First, I would have appreciated an earlier and faster acknowledgement of some of the messages I sent. In all I tried to contact them through three different methods and tried each method at least three times. Ten times trying to contact a company that publishes a magazine to which you have subscribed without even an acknowledgement of your communication is deplorable. That hints toward incredibly bad customer service.

Second, if there are enough people asking about the publication dates for your magazine, why not publish those dates ON YOUR OWN WEBSITE? Skip Facebook. Skip Google+. Put the info on your own site and then publish it through social media. Make it easy for ALL of your customers to find the information, not just the ones that happen to be on your favorite social site. At the moment, I've only seen the announcement on Facebook and there has been nothing mentioned about it on gygaxmagazine.com.

Third, as much as I appreciate an extra issue, I would rather have the four I paid for initially on time. There are enough people involved in this project with publishing experience that the kinds of delays associated with this magazine are unusual. Hopefully, they have been addressed and the next issue will arrive on time.

Unfortunately, I am starting to expect this kind of horrible communication and customer service anytime I deal with a game company. It is definitely becoming the norm with Kickstarter projects. I was hoping that Gygax magazine would be different. We'll see if they improve.

Sunday, May 19, 2013

Gygax magazine, where are you?

When Gygax magazine was first announced, I was excited. I was looking forward to a good general RPG magazine that was available in print. I ordered a subscription and anxiously followed the news about the development of the first issue.

When the first issue was released, I was excited. Then my excitement waned when I had to wait three weeks after the release date to finally get my copy. I sent several messages asking for updates and information on when I would receive it through the whole process.

Now it's time for the second issue, and I'm doing the same thing. I've sent several email messages to their customer service address. I've sent messages through their website. I've posted in groups and checked out their Facebook page. The best response I can get is a comment on a Facebook post on May 2nd that there would be information soon.

I had high hopes for Gygax magazine. Unfortunately, now I'm wondering if I didn't subscribe to more vaporware. Anybody know anything different?